Legal
Privacy Policy
At Harmoni, we take care with the information you share with us. This policy explains what we collect, why we collect it, and how we look after it. If anything is unclear, please reach out — we are happy to walk through it with you.
1. Introduction
Harmoni ("we", "us", "our") is an AI integration consulting firm based at No. 17, Jalan Tunku Ibrahim, 05000 Alor Setar, Kedah, Malaysia. We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
This Privacy Policy describes how we handle personal data collected through our website at harmonmy.sbs and through our consulting engagements. By using our site or enquiring about our services, you acknowledge the practices described here.
We do not sell, rent, or trade your personal information to anyone.
2. What We Collect and How
We collect personal data in the following ways:
Contact Form
- Full name
- Email address
- Phone number (optional)
- Message content
Cookies & Analytics
- Browser and device type
- Pages visited and time spent
- Referring website
- Cookie consent preferences
We do not collect sensitive personal data (such as identity card numbers, financial details, or health information) through our website.
Legal basis: We process your data to respond to enquiries (contract/pre-contract basis), to improve our services (legitimate interest), and where you have given your consent for analytics or marketing cookies.
Retention: Contact form submissions are retained for up to 24 months. Website analytics data is retained for up to 12 months. You may request deletion at any time.
3. How We Use Your Data
We use the information you provide solely for the following purposes:
- Responding to enquiries and scheduling consultations
- Delivering the services you have engaged us for
- Sending service-related communications (updates, invoices, session notes)
- Improving our website based on aggregated, anonymised usage data
- Complying with legal obligations
We do not use your information for automated decision-making or profiling. We do not send marketing emails unless you have asked to stay in touch.
4. How We Protect Your Data
We take reasonable steps to protect your personal data against unauthorised access, disclosure, or loss:
- Our website uses HTTPS (SSL/TLS encryption) for all data in transit
- Access to client records is restricted to authorised Harmoni personnel only
- We use reputable, professionally managed hosting infrastructure
- We review our data handling practices periodically
In the unlikely event of a data breach that affects your personal data, we will notify affected individuals and the relevant authority within a reasonable timeframe as required by applicable law.
5. Cookies
Our website uses cookies to help it function and to understand how visitors use it. We ask for your consent before placing optional cookies.
We use the following types of cookies:
- Essential cookies — needed for the site to function (e.g. remembering your cookie preference). These cannot be disabled.
- Analytics cookies — help us understand how pages are used so we can improve them.
- Preference cookies — remember your settings across visits.
For full details and to manage your choices, please visit our Cookie Policy.
6. Your Rights
Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Correction
Ask us to update inaccurate or incomplete information.
Right to Erasure
Request deletion of your data where we have no ongoing reason to retain it.
Right to Object
Object to processing based on legitimate interest, including any marketing.
Right to Portability
Request your data in a structured, portable format.
Withdraw Consent
Withdraw any consent you have given at any time, without affecting prior processing.
To exercise any of these rights, write to us at [email protected]. We will respond within 21 days. If you feel your rights have not been met, you may raise a concern with the Department of Personal Data Protection Malaysia (JPDP).
7. Third-Party Links
Our website may contain links to external websites (such as tool providers we reference in our advisory work). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before sharing any personal information with them.
8. Children's Privacy
Our services and website are intended for business owners and adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data through our site, please contact us and we will promptly remove it.
9. Changes to This Policy
We may update this policy from time to time as our practices evolve or when laws change. When we make meaningful changes, we will update the "Last Updated" date at the top of this page. We encourage you to check back periodically.
Continued use of our website after an update constitutes acceptance of the revised policy.
Data Enquiries
For any questions about this policy or to exercise your rights, please contact our data handling team:
Harmoni
No. 17, Jalan Tunku Ibrahim, 05000 Alor Setar, Kedah
Phone: +60 4-735 2860
Email: [email protected]