Terms & Conditions

1. Definitions

In these Terms and Conditions, the following terms carry the meanings set out below:

• "Harmoni" / "We" / "Us" / "Our" — refers to Harmoni, registered at No. 17, Jalan Tunku Ibrahim, 05000 Alor Setar, Kedah, Malaysia.
• "Client" / "You" / "Your" — the individual or business entity engaging our services or using our website.
• "Services" — the AI integration consulting packages offered by Harmoni, as described on our website and in any engagement agreement.
• "Website" — the site located at harmonmy.sbs and all associated pages.
• "Agreement" — these Terms and Conditions, together with any written engagement letter or service proposal accepted by both parties.
• "Content" — text, documents, reports, and other materials produced as part of a consulting engagement.

2. Acceptance of Terms

By using our website, submitting an enquiry, or engaging our services, you confirm that:

• You have read and understood these Terms and Conditions.
• You are aged 18 or older and have the legal capacity to enter into a binding agreement.
• If acting on behalf of a business, you have authority to bind that business to these terms.

If you do not agree with any part of these terms, please do not use our website or engage our services.

3. Service Description

Harmoni offers three consulting packages for small businesses in Kedah and the wider Malaysian market:

Services are available to businesses in Malaysia. Delivery may be in-person (Kedah area) or via remote channels, as agreed.

4. Client Responsibilities

To allow us to carry out our work effectively, you agree to:

• Provide accurate and complete information about your business operations when requested.
• Make relevant staff available for scheduled sessions within agreed timeframes.
• Review and provide timely feedback on any documents or recommendations we share.
• Use our work product only for the purpose for which it was prepared.
• Not use our website or services for any unlawful purpose or in a manner that could harm others.

5. Intellectual Property

All written materials, session summaries, frameworks, and website content produced by Harmoni remain the intellectual property of Harmoni unless explicitly transferred in writing.

Upon full payment for a service, we grant you a limited, non-exclusive, non-transferable licence to use any deliverables we produce specifically for your engagement, for your own internal business purposes.

You may not reproduce, redistribute, or commercially exploit our proprietary methods or templates without our written permission.

6. Payment Terms

• All prices are in Malaysian Ringgit (RM) and are inclusive of applicable taxes unless otherwise stated.
• Payment for the AI Readiness Conversation and Hands-On Setup Sprint is due prior to or at the start of the engagement, as agreed.
• Monthly advisory fees are payable at the beginning of each calendar month.
• Accepted payment methods will be communicated in your engagement letter.
• Refunds: If you decide not to proceed after an initial consultation has been delivered, a partial refund may be considered at our discretion. For ongoing retainers, you may discontinue with 14 days' written notice; fees already paid for a current month are non-refundable.

7. Service-Specific Terms

The following applies to our consulting engagements specifically:

• Scope, deliverables, and timelines are confirmed in writing before work begins.
• Changes to agreed scope require mutual written agreement and may affect fees or timelines.
• We treat all business information shared during an engagement as confidential and do not disclose it to third parties without your permission, except as required by law.
• For the Ongoing Advisory Partnership, either party may pause or end the arrangement with 14 days' written notice.
• We will make reasonable efforts to meet agreed timelines. Delays caused by factors outside our control do not constitute a breach of these terms.

8. Disclaimers

Our services are advisory in nature. We share observations and suggestions based on our experience and the information you provide. We cannot predict how any particular AI tool will perform in your specific context, and we do not make representations about specific outcomes.

Our website is provided "as is". We make reasonable efforts to keep information current and accurate but do not warrant that the site will be error-free or uninterrupted.

Nothing on our website constitutes legal, financial, or technical advice specific to your circumstances. Please consult an appropriate professional for matters outside our scope.

9. Limitation of Liability

To the fullest extent permitted by Malaysian law:

• Our total liability to you in connection with any services or use of the website is limited to the fees actually paid by you for the specific service giving rise to the claim.
• We are not liable for indirect, consequential, or incidental losses, including loss of profits, data, or business opportunity.
• We are not liable for losses arising from your reliance on third-party tools, platforms, or services that we may reference or recommend.
• Force majeure: we are not in breach of these terms for any failure caused by events outside our reasonable control.

10. Termination

Either party may end an engagement by giving written notice as specified in the relevant service terms. We reserve the right to suspend or terminate services immediately if:

• Payment obligations are not met after a reasonable notice period.
• You act in a manner that is unlawful, abusive, or materially inconsistent with these terms.

Upon termination, provisions relating to intellectual property, confidentiality, disclaimers, and liability survive and remain in effect.

11. Dispute Resolution

These terms are governed by the laws of Malaysia. If a concern arises, we ask that you contact us first at [email protected] so we can try to resolve it informally.

If informal resolution is not possible, disputes will be subject to the jurisdiction of the courts of Malaysia, with Kedah as the preferred venue where applicable.

12. General Provisions

• Entire Agreement: These terms, together with any engagement letter, represent the full agreement between us on the matters covered.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
• Waiver: Our failure to enforce any provision does not constitute a waiver of our right to do so in the future.
• Assignment: You may not assign your rights or obligations under these terms without our written consent. We may assign ours in connection with a business transfer.
• Notices: Written notices under these terms may be sent by email to the address provided at the start of the engagement.

13. Changes to These Terms

We may update these terms from time to time. Changes will be posted on this page with an updated "Last Updated" date. For active engagements, material changes will be communicated directly. Continued use of the website or services after changes take effect constitutes your acceptance of the updated terms.